Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use OwnShopy.

Last updated: November 5, 2025

Quick Overview

What we collect:

Personal info, order data, usage analytics, and technical information to provide our services.

How we use it:

To process orders, improve your experience, provide support, and keep our platform secure.

Your control:

Access, update, or delete your data anytime. Opt-out of marketing communications easily.

Security:

Industry-standard encryption, secure payment processing, and regular security audits.

Information We Collect

  • Personal Information: Name, email address, phone number, shipping and billing addresses
  • Account Information: Username, password, and account preferences
  • Payment Information: Credit card details, billing information (processed securely through payment processors)
  • Technical Information: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on site, click patterns, search queries
  • Cookies and Tracking: Session data, preferences, analytics information

How We Use Your Information

  • Process and fulfill your orders and transactions
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and important account information
  • Personalize your shopping experience and recommend products
  • Improve our website, products, and services
  • Prevent fraud and ensure security of our platform
  • Comply with legal obligations and resolve disputes
  • Send promotional emails (with your consent, which you can withdraw anytime)

Information Sharing

  • Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email services)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In case of merger, acquisition, or sale of our business
  • With Your Consent: When you explicitly agree to share information with third parties
  • We do NOT sell, rent, or trade your personal information to third parties for marketing purposes

Data Security

  • SSL encryption for all data transmission
  • Secure payment processing through PCI DSS compliant processors
  • Regular security audits and vulnerability assessments
  • Access controls and employee training on data protection
  • Secure data storage with encryption at rest
  • Regular backups and disaster recovery procedures
  • Incident response plan for potential security breaches

Your Rights

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain types of processing of your information
  • Restriction: Request limitation of processing your personal information
  • Withdraw Consent: Opt-out of marketing communications at any time

Data Retention

  • Account Information: Retained while your account is active and for up to 7 years after closure
  • Order History: Kept for 7 years for tax and legal compliance purposes
  • Marketing Data: Until you unsubscribe or request deletion
  • Technical Logs: Typically retained for 12 months for security and analytics
  • Support Communications: Kept for 3 years to improve customer service
  • We regularly review and delete data that is no longer necessary

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@ownshopy.com

Address: OwnShopy Privacy Team, [Your Address]

Response Time: We respond to privacy inquiries within 48 hours

Your Rights Requests

To exercise your privacy rights (access, correction, deletion), please use our contact form or email us directly.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes indicates your acceptance of the updated policy.